All export orders from New Zealand will be shipped through our fast and efficient
priority international airmail delivery service. Your order will be dispatched
with 24 hours and the best part is that it is FREE.
Delivery to the USA and the Pacific Rim is generally within 10 - 12 working days
and 15 - 21 working days to the rest of the world from the date of dispatch.
Please remember that there are several factors that can elongate delivery times
slightly such as statutory vacations, elections and industrial action on the
part of the mail service to name but a few. Unfortunately we have no control
over mail service problems and delays, much as we may wish otherwise.
We do however have a remarkable success rate for getting your goods through on
time and we are always available to answer any questions or queries you may
have about airmail. All invoices are sent via e-mail as confirmation of order.
If we are out of stock we will e-mail you with an approximate delivery time or
offer you an alternative product.
You will be emailed when your order is recieved by our secure server. This
provides you with confirmation that your order has been recieved.
Guarantee
Medicine Express is not responsible for the individual laws of the customer's
own country as they pertain to our products. If, however, your order becomes
lost then we do offer a limited guarantee. We offer to replace your order, free
of charge, one time only. Alternatively we will refund you 50% of the order
total cost for any order that you failed to receive.
Please note that certain regions of the world we are unable to ship products to.
These regions are:
- Some parts of Eastern Europe
- Some parts of Asia
- South America
- The Middle East
- Pakistan
- India